Review Before Buying
International Ordering Guide
Ordering from outside the United Kingdom? Review international shipping, payment, customs, product compatibility and returns before completing your purchase.
Important: You must be of legal vaping or smoking age in your destination country. Orders are accepted for personal use only and remain subject to local import laws.
How your order reaches you
From product selection to local delivery, here is what to expect when placing an international order.
Choose your products
Check nicotine strength, e-liquid capacity and device compatibility.
Confirm your details
Enter your full name, address, postcode and telephone number accurately.
UK dispatch
Most paid orders are handed to Royal Mail within 24 business hours.
Local delivery
Your parcel is normally transferred to a local postal or delivery partner after arrival.
International shipping rates
Delivery estimates begin after dispatch and do not include customs inspections, public holidays or exceptional carrier delays.
3–7 business days
Denmark, France, Germany, Ireland and Monaco.
3–7 business days
Belgium, Netherlands, Italy, Spain, Sweden and selected EU destinations.
5–10 business days
Norway, Switzerland, Türkiye and selected European destinations.
7–12 business days
Mainland China, Hong Kong, Macao, Taiwan, Japan, South Korea and Mongolia.
5–12 business days
United States, Canada, Australia and New Zealand.
Orders over £100 qualify for free shipping where the service is available. Carrier availability may change because of local regulations or service restrictions. The rate displayed at checkout is final.
Payment and tracking
💳 Secure payment
We accept Visa and Mastercard. WeChat Pay and Alipay are also available where displayed at checkout.
Prices are based in British pounds. Currency displays are estimates, and your payment provider may apply its own exchange rate or international transaction fee.
📦 Track your parcel
A tracking number will be issued after dispatch. Tracking may update again when your parcel is transferred to a local delivery partner.
Customs, duties and local laws
Import rules for nicotine products, vape devices, pods, e-liquids and tobacco products vary significantly by destination.
Before ordering, please check
- Whether the product may be imported into your country.
- Local nicotine strength, capacity and quantity limits.
- Whether a permit, prescription or declaration is required.
- Applicable customs duties, VAT, excise tax or handling charges.
- The legal vaping or smoking age in your destination.
What you need to understand
Selecting a destination at checkout does not guarantee that every product is lawful for import there.
Customs clearance cannot be guaranteed. Import duties, taxes and clearance fees charged by the destination authority are normally payable by the recipient.
Please keep international orders within reasonable personal-use quantities.
Customs authorities have the final decision on taxation, clearance, document requests, seizure or return. Please contact our support team before ordering if you are unsure about destination restrictions.
Before you place your order
I have read, understood and agreed to the Disclaimer and Order Acknowledgement below.Please make sure each of the following statements applies to you.
- I meet the legal age requirement in my destination country.
- The products are being purchased for my personal use.
- I have checked the import rules for my destination.
- I have selected compatible devices and pods.
- I have reviewed the nicotine strength and e-liquid capacity.
- My name, address, postcode and telephone number are correct.
- I understand that international delivery times are estimates.
- I accept responsibility for applicable customs requirements.
Frequently asked questions
Select a question below to view the answer.
1. Who is this ordering guide for?
This guide is for customers ordering from outside the United Kingdom. Destination-specific import rules may still apply.
2. Why order from the UK Vape & Tobacco Flagship Store?
We provide UK dispatch, products sourced through established channels, tracked international delivery and multilingual customer support.
3. Are your products genuine?
We sell products obtained through legitimate supply channels. Please retain the original packaging, verification information and proof of purchase.
4. Which countries can you ship to?
We serve many international destinations. Current availability is shown at checkout and may change because of carrier or regulatory restrictions.
5. How much is international shipping?
Current rates range from £9.90 to £22.60 depending on the destination. The final shipping charge is displayed at checkout.
6. Is free international shipping available?
Eligible orders over £100 qualify for free international shipping where the service is available.
7. How long will international delivery take?
Most destinations are estimated at 3–12 business days after dispatch. Customs checks, local holidays and exceptional carrier delays may extend this period.
8. When will my order be dispatched?
Most paid orders are processed within 24 business hours. Weekends, UK public holidays and payment or address verification may cause a short delay.
9. Can I track my parcel?
Yes. A tracking number is provided after dispatch. Tracking may update again when the parcel is transferred to a local carrier.
10. Which payment methods do you accept?
Visa, Mastercard, WeChat Pay and Alipay are supported where displayed at checkout.
11. Which currency will I be charged in?
Prices are based in GBP. Converted currency displays are indicative and may differ from the final amount charged by your payment provider.
12. Is it legal to import vape products into my country?
Rules differ by country and product. You are responsible for checking the official import requirements of your destination before ordering.
13. How many products can I order?
There is no single global limit. Keep orders within reasonable personal-use quantities and comply with local capacity, nicotine, value and product restrictions.
14. Will I have to pay import duties or taxes?
Possibly. Customs duties, VAT, excise tax or processing charges may be collected by the destination authority or local delivery partner.
15. Are all RELX pods compatible with all devices?
No. Creator Pods are designed for Creator devices. Infinity-series pods must be used with compatible Infinity or Essential devices. Please check the product description before purchasing.
16. Can I change or cancel my order?
Contact us immediately. Once an order has entered packing or has been dispatched, changes and cancellations may no longer be possible.
17. What happens if my address is incorrect or delivery fails?
Contact customer support as soon as possible. Additional postage may be required if the parcel is returned because of an incorrect address, failed collection or recipient refusal.
18. What if an item is damaged, faulty or incorrect?
Contact us within 48 hours of delivery with your order number and clear photographs or video evidence. We will review the claim and explain the next steps.
19. What happens if customs returns my parcel?
We must first receive and inspect the returned parcel at our UK warehouse. We will then explain the available reshipment or refund options.
Original postage, return charges and customs-related costs may be non-refundable.
Returns and after-sales support
Please inspect your order as soon as it arrives and contact us before returning any product.
30-day return request period
Eligible return requests must be submitted within 30 days of delivery. Products must remain unused, unopened and unactivated.
Report problems within 48 hours
Damaged, faulty or incorrect items must be reported with photographs or video evidence within 48 hours of delivery.
Refund processing
Approved refunds are normally returned to the original payment method within 7–10 business days after inspection.
Opened or used vapes, pods, cartridges and tobacco products cannot normally be returned. Personalised products, clearance items, promotional products and gift cards are also non-returnable. Do not return an item without prior authorisation.
Disclaimer and order acknowledgement
Please read the following information carefully before placing an order. These terms apply to all purchases made through this website.
Nicotine warning: Some products sold on this website contain nicotine. Nicotine is an addictive substance. These products are intended only for adults who meet the legal vaping or smoking age in their destination country.
1. Age and personal-use requirement
You must meet the legal vaping or smoking age in your country or region before purchasing from this website.
Products are sold for the purchaser’s personal use only. They must not be purchased on behalf of a minor or supplied to anyone who does not meet the applicable legal age requirement.
Commercial importation, unauthorised resale or redistribution is not permitted. Products ordered for delivery to Mainland China must not be resold within Mainland China.
2. Health and product-use notice
Vape and tobacco-related products are not risk-free. They are not intended for non-smokers, minors, pregnant or breastfeeding persons, or anyone who has been advised not to use nicotine.
Product information on this website is provided for general informational purposes only and does not constitute medical advice. Our products are not presented as medicines or guaranteed smoking-cessation products.
Customers must read and follow the manufacturer’s instructions and use each product only for its intended purpose.
3. International delivery
All international delivery times shown on this website are estimates rather than guaranteed delivery dates.
We will make reasonable efforts to dispatch orders promptly and assist customers with valid delivery enquiries. However, delivery may be affected by customs inspections, local postal services, public holidays, weather, transport disruption or other circumstances outside our reasonable control.
We are not responsible for delays, loss or additional costs caused by an incorrect or incomplete address, recipient unavailability, failure to collect a parcel, local import restrictions or refusal by the recipient.
4. Customs, duties and legal compliance
Customers are responsible for checking whether the products they purchase may lawfully be imported, possessed and used in their destination country or region.
We cannot guarantee that an order will clear customs, be delivered duty-free or be accepted by the destination authority.
The recipient is responsible for applicable customs duties, import taxes, VAT, excise duties, clearance fees and any documents requested by customs or the local delivery provider.
The availability of a destination or product at checkout does not constitute confirmation that the product is legal to import into that destination.
5. Customs returns and failed delivery
If a parcel is refused, unclaimed or returned by customs or the local delivery provider, we must first receive and inspect it at our UK warehouse before offering a resolution.
Depending on the circumstances and condition of the returned products, the customer may be offered reshipment after paying the applicable postage or a refund in accordance with our Refund Policy.
Original shipping charges, return postage, customs charges, payment fees and other costs already incurred may be deducted from the refund or may be non-refundable.
6. Returns, faults and product condition
Customers must inspect their order immediately after delivery. Damaged, faulty, missing or incorrect items must be reported within 48 hours with the order number and clear photographic or video evidence.
For hygiene and safety reasons, opened or used vapes, pods, cartridges, disposable vapes and tobacco products cannot normally be returned.
All returns require prior authorisation and remain subject to the conditions set out in our Refund Policy.
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential loss arising from unlawful importation, misuse of a product, failure to follow instructions or circumstances outside our reasonable control. Nothing in this disclaimer excludes or limits any consumer right or liability that cannot lawfully be excluded.
Order acknowledgement and acceptance: By placing and paying for an order through this website, you expressly confirm that you have read, understood and agreed to this Disclaimer, together with our Terms of Service, Shipping Policy, Refund Policy, Privacy Policy and Cancellation Policy. If you do not agree with these terms, please do not place an order.
Ready to place your order?
If you are unsure about destination restrictions, product compatibility or shipping, please contact us before completing your purchase.
Product availability, shipping services and import requirements may change. Customs authorities in the destination country make the final clearance decision.
