Shipping policy

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Tracked from the United Kingdom International Shipping Policy ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Royal Mail tracked airmail with destination-country postal handover. United Kingdom delivery is not available. ──────────────────────────────────────── ⚠ IMPORTANT Delivery estimates are not guaranteed. Customs, local regulation, public holidays, remote locations and international transport disruption may add time. ──────────────────────────────────────── ──────────────────────────────────────── 1. Destinations ──────────────────────────────────────── We ship to many countries and regions outside the United Kingdom. Availability is shown by the destination selector and checkout. We do not ship to UK addresses. A destination may be suspended without notice because of law, sanctions, carrier limitations, product restrictions, safety or customs risk. ──────────────────────────────────────── 2. Processing ──────────────────────────────────────── Most in-stock orders are dispatched within 24 hours after payment clears. Weekends, UK public holidays, promotions, stock checks, age/compliance review, personalisation and pre-orders may take longer. Dispatch confirmation is sent when the parcel leaves us. Orders containing in-stock and pre-order items may be held or split. If split at our choice, we normally cover the extra outbound postage; taxes and destination fees remain the recipient’s responsibility. ──────────────────────────────────────── 3. Shipping charges and free delivery ──────────────────────────────────────── Standard international shipping normally ranges from £9.90 to £22.60. The checkout price is the applicable rate for the order and destination. Qualifying orders with a product subtotal of £100 or more after discounts, and marked Free Shipping Bundles, receive standard international delivery free of charge. Gift-card value, tax, duties and delivery charges do not count toward the threshold. Oversize, restricted or special-service orders may be excluded where disclosed before payment. ──────────────────────────────────────── 4. Carrier and tracking ──────────────────────────────────────── We normally use Royal Mail tracked international airmail. After arrival, the parcel is usually transferred to the destination postal operator or a local partner. The Royal Mail tracking number can usually be used on both networks. Tracking may pause between export and the first local scan. Track through our Track Order page, Royal Mail and then the destination carrier. Carrier scans are evidence of transit and delivery, subject to investigation where appropriate. ──────────────────────────────────────── 5. Address responsibility ──────────────────────────────────────── Enter the recipient’s full legal name, telephone number, postcode, province/state, city, street, building and unit details in a format accepted locally. We cannot guarantee changes after processing begins. If a parcel is delayed, lost or returned because the address or contact details supplied were incomplete, inaccurate, inaccessible or refused, the customer bears related postage, recovery, storage and re-dispatch costs. Any refund is considered only after return and inspection under the Return & Refund Policy. ──────────────────────────────────────── 6. Customs and import charges ──────────────────────────────────────── International orders are normally sent with duties and taxes unpaid unless checkout expressly says otherwise. The recipient is responsible for lawful import, customs declarations, licences, duty, VAT/GST, tobacco or excise tax, brokerage, postal handling and storage charges. Customs may request proof of purchase, payment, identity, quantity, product information or personal use. We can provide available order records but cannot guarantee release, provide legal advice, misdeclare goods or pay charges on the recipient’s behalf. ──────────────────────────────────────── 7. Delays, loss and delivery scans ──────────────────────────────────────── Contact us if tracking has not updated for an extended period after the expected window. We may need the recipient to contact the local carrier, confirm non-receipt or provide documents. A parcel is not treated as lost until the carrier completes its investigation or declares it lost. If tracking shows delivery to the supplied address, a resident, reception, nominated safe place or collection point, check locally first. We are not responsible for theft or loss after valid delivery, except where mandatory law states otherwise. ──────────────────────────────────────── 8. Customs return, refusal and non-collection ──────────────────────────────────────── If the parcel is returned, we must wait until it reaches our UK facility. After inspection, eligible goods may be re-dispatched at the customer’s cost, credited or refunded less non-refundable costs. Original delivery, return freight, customs, tax, storage, handling and recovery charges are not refunded. No refund or replacement is available for goods confiscated, destroyed, abandoned or not physically returned to us. The same rules apply to refusal, incorrect address, failed delivery and non-collection. ──────────────────────────────────────── 9. Damage or incorrect contents ──────────────────────────────────────── Report visible damage, missing contents or a wrong item within 48 hours of delivery to support@uvtstore.com. Keep all packaging and provide the order number, tracking number, photographs and video. See the Return & Refund Policy for the evidence and assessment process. ──────────────────────────────────────── Last updated: 24 August 2026