Privacy policy

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Your data, handled with care Privacy Policy ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ How UK Vape & Tobacco Flagship Store collects, uses, shares and protects personal information when you shop or contact us. ──────────────────────────────────────── ◆ KEY INFORMATION Data controller: UK Vape and Tobacco Online Flagship Store, trading as UK Vape & Tobacco Flagship Store. Privacy requests: support@uvtstore.com. ──────────────────────────────────────── ──────────────────────────────────────── 1. Scope ──────────────────────────────────────── This policy applies to www.uvtstore.com, www.yingguoyan.com, related storefronts, customer-support channels and transactions. The stores are powered by Shopify. By using the services, you acknowledge this policy. Where consent is required, we ask for it separately. ──────────────────────────────────────── 2. Information we collect ──────────────────────────────────────── • Identity and contact information: name, billing and delivery address, email, telephone number and account details. • Order information: products viewed or purchased, preferences, returns, warranty claims, customs documentation and communications. • Payment information: payment method, transaction status, currency and fraud signals. Full card data is normally handled by payment providers rather than stored by us. • Age and eligibility information: date-of-birth declarations, verification outcomes and, where necessary, limited identity-document information. • Technical and usage information: IP address, device, browser, cookie identifiers, pages viewed, referral source and interactions. • Support content: messages, photographs, videos, voice/chat records and information supplied for delivery, customs or product support. ──────────────────────────────────────── 3. How we use information ──────────────────────────────────────── Depending on applicable law, we process information to perform a contract, comply with law, pursue legitimate business interests or act with consent. Uses include: • processing payment, orders, delivery, returns, refunds and warranty claims; • checking age, eligibility, fraud, security and compliance risks; • providing multilingual support and customs/order documents; • operating accounts, loyalty benefits, pre-orders and customer communications; • improving products, website performance, stock planning and service quality; • sending marketing where permitted and measuring campaigns; and • meeting tax, accounting, regulatory, safety, legal and dispute-resolution obligations. ──────────────────────────────────────── 4. Sources ──────────────────────────────────────── We obtain information directly from you, automatically through the websites, from Shopify and installed apps, payment and fraud-prevention providers, logistics carriers, customer-support platforms, marketing/analytics providers, social or messaging channels you choose to use, and lawful public or regulatory sources. ──────────────────────────────────────── 5. Sharing and service providers ──────────────────────────────────────── We disclose only what is reasonably necessary to: • Shopify and technology/hosting providers; • card, WeChat Pay, Alipay and other payment or anti-fraud providers available at checkout; • Royal Mail, destination postal operators, customs agents and delivery partners; • customer-support, email, messaging, analytics and advertising providers; • accountants, insurers, auditors, lawyers and professional advisers; • authorities, courts or other parties where required by law, safety or a legal claim; and • a purchaser or successor in a genuine business restructuring, subject to appropriate protection. We do not sell personal information for money. Some advertising or analytics activity may be treated as “sharing” or targeted advertising under certain laws; available opt-outs will be honoured where required. ──────────────────────────────────────── 6. Cookies and marketing ──────────────────────────────────────── Cookies and similar technologies keep the basket working, remember settings, prevent fraud, analyse traffic and, with permission where required, personalise marketing. Use the store’s cookie controls or browser settings to manage non-essential cookies. You can unsubscribe from marketing using the link in a message or by emailing us. Service messages about an order cannot always be disabled. ──────────────────────────────────────── 7. International transfers ──────────────────────────────────────── Because we operate from the United Kingdom and use global providers, information may be processed in the UK and other countries. Where required, we use recognised safeguards such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Addendum or other lawful mechanisms. By placing an international order, your delivery information must also be shared with carriers and destination authorities. ──────────────────────────────────────── 8. Retention ──────────────────────────────────────── We retain information only for as long as reasonably necessary for the purposes above, including the life of an account, order fulfilment, warranty, fraud prevention, tax/accounting records, legal claims and regulatory duties. Retention varies by record type and jurisdiction. Data is deleted, anonymised or securely restricted when no longer required. ──────────────────────────────────────── 9. Security ──────────────────────────────────────── We use proportionate administrative and technical controls, but no online transmission or storage is completely secure. Keep your account credentials confidential and contact us if you suspect misuse. Do not send full payment-card details or unnecessary identity documents through ordinary email or chat. ──────────────────────────────────────── 10. Your rights ──────────────────────────────────────── Depending on where you live, you may have rights to access, correct, delete, restrict, object, withdraw consent, obtain a copy or portability, opt out of targeted advertising, and complain to a supervisory authority. Rights are subject to lawful exceptions, identity verification and record-retention duties. Send requests to support@uvtstore.com. State your country, request and the email used for your account. We may request proportionate proof of identity. Authorised agents must provide proof of authority. ──────────────────────────────────────── 11. Children and age-restricted products ──────────────────────────────────────── Our services and products are not for minors. Customers must be at least 18 and meet any higher legal age in their residence and delivery destination. We do not knowingly collect a minor’s information for a purchase. Contact us to request deletion if you believe a minor has provided data. ──────────────────────────────────────── 12. Third-party links and changes ──────────────────────────────────────── External sites and carrier/payment pages have their own privacy terms. We are not responsible for their independent practices. We may update this policy to reflect legal, technical or operational changes. The revised date will appear below and material notice will be given where required. ──────────────────────────────────────── 13. Contact ──────────────────────────────────────── Email: support@uvtstore.com Telephone: +44 7849 493249Business location: United Kingdom. We do not operate a public walk-in or public returns address. ──────────────────────────────────────── Last updated: 24 August 2026